Providing top tier technical support for an enterprise SaaS product. Hardware implementation for hundreds of large organizations from phase one to go-live.
2008 - 2010
Level III technical support as well as user maintenance, disaster recovery, and data migrations. Fast paced, high level work in a team setting.
2015 - Present
I studied database application and development, web development, and object oriented programming. I learned the following programming languages; Java, C++, VB.Net, ColdFusion, and C#
Oversight of Technical Support Department. Fine tuning our team of seven Analysts to provide quality support to over 1,000 organizations in a global market.
2006 - 2008
2013 - 2015