Maximum Solutions, Inc

Technical Support Analyst/Hardware Implementation Specialist


Providing top tier technical support for an enterprise SaaS product. Hardware implementation for hundreds of large organizations from phase one to go-live.

2008 - 2010

Skills and Technologies

Healthland

Unix Administrator


Level III technical support as well as user maintenance, disaster recovery, and data migrations. Fast paced, high level work in a team setting. 

Education

2015 - Present

Alexandria Technical College

Associate of Applied Science Degree in Computer Programming


I studied database application and development, web development, and object oriented programming. I learned the following programming languages; Java, C++, VB.Net, ColdFusion, and C#

Maximum Solutions, Inc

Technical Support Manager


Oversight of Technical Support Department. Fine tuning our team of seven Analysts to provide quality support to over 1,000 organizations in a global market.

My Resume

2006 - 2008

2013 - 2015

Software O/S

Windows Server 2003-2012, SQL Server 2008-2012, Windows XP-10, AIX 5.1-5.3

Database

SQL, Access, IBM DB2

Other Technologies

UNIX, Zendesk, Smartsheet, Salesforce

Employment